PROGRAM OBJECTIVES:
The principal role of this Ombudsman Program is to investigate and resolve complaints made by or on behalf of residents of nursing homes or other long-term care facilities. Ombudsmen also promote policies and practices needed to improve the quality of care and life in long-term care facilities; educate both consumers and providers about residents' rights and good care practices; and help to prevent both resident abuse and costly fraud against the Medicare and Medicaid programs.

 ELIGIBLE FUNCTIONAL CATEGORIES:
1. INCOME SECURITY AND SOCIAL SERVICES;
- Old Age Assistance;
- Specialized Services;

 WHO CAN BENEFIT FROM THIS PROGRAM:
- Senior Citizen (60+);

 WHO CAN APPLY:
- State (includes District of Columbia, public institutions of higher education and hospitals);
- U.S. Territories and possessions (includes institutions of higher education and hospitals);